
You can file your complaint or report with any of the following authorities:
Each of these authorities has a duty to receive all the complaints and reports made to them, even if the crime was not committed within their territorial area or, in the case of the police forces, if they do not have jurisdiction for the investigation.
In some cases or in relation to certain crimes, complaints and reports may be filed with the Immigration and Border Service (Serviço de Estrangeiros e Fronteiras), at the branches of the National Institute of Legal Medicine and Forensic Sciences (Instituto Nacional de Medicina Legal e Ciências Forenses), forensic offices and hospitals with forensics experts or via the Electronic Complaints Site of the Ministry of Internal Affairs (Ministério da Administração Interna).
You can file a complaint or report even if you don't know who committed the crime. It is for the authorities to then investigate and ascertain the identity of the offender.
For public crimes such as murder, robbery or domestic violence, it doesn’t have to be the victim that reports it. Anyone who knows of the crime can do so and this is sufficient for the Public Prosecutor to initiate criminal proceedings, even if the victim doesn’t wish to press charges. If you wish to report a crime but are afraid of retaliation, for example, and don’t want to reveal your identity, then you may do so anonymously. It is usually preferable that you identify yourself, however, so that you can be called upon to cooperate in the investigation at a later stage.
For other types of crimes, whether semi-public crimes such as non-aggravated theft, non-aggravated offences against physical integrity or private crimes such as insults, the victims themselves must file the complaint within 6 months of the crime. Otherwise, the Public Prosecutor will not be able to initiate criminal proceedings. If the victim cannot do so, because he/she is under 16, has died, or is ill, or for any other reason, then a close relative such as a husband or wife, father or mother, son or daughter, can file the complaint.
The complaint (unlike the report of the crime) may be withdrawn by the victim, that is to say, if for any reason the victim does not wish the proceedings to go ahead, he/she can withdraw the complaint, as long as the defendant is not against this. The application to withdraw the complaint must be submitted to the authority responsible for the proceedings at that time, i.e. the Public Prosecutor during the inquiry stage and examination stage or the judge during the trial stage.
Reporting a crime or filing a complaint is free of charge, does not require any formalities and can be done verbally or in writing. You should include as many details as possible to help the investigation, such as the date, time, place and circumstances of the crime, identification of the suspect(s) and the names of any witnesses and any other evidence.
When the victim reports a crime or files a complaint, he/she is entitled to receive a certificate showing that the complaint was registered, that is, a document confirming that the complaint was made and stating the type of crime, along with the date and place, and the harm or damage caused. To find out more about this entitlement, click here.
What happens after a crime is reported? To find out more, click here.